Businesses of all sizes are showing great interest in VoIP phone systems. What is all the buzz about?

VoIP phone systems can be extremely beneficial for business communications for many reasons. People tend to have quite a few questions about VoIP services and what they have to offer.

Here are some of the most frequently asked questions about VoIP technology.

FAQs about VoIP for Business

It is important to do your research before implementing a new technology in your business operations, so here is some useful information about VoIP.

1.      What is VoIP?

A good way to get things started is to look at what VoIP technology is exactly. VoIP stands for Voice over Internet Protocol, and it allows for traditional telephone services to be practiced over the internet.

It works by converting analog voice signals to digital data, and then this data gets sent to the intended party over Internet Protocol Networks.

It is a much more efficient and effective way to provide optimal telecommunication services for your business.

2.      Are VoIP Services for business expensive?

Not only are VoIP telecommunication services more flexible and versatile, they are also cheaper. There is much less equipment to worry about, and therefore much less chance of problems arising with that equipment.

VoIP networks are quick and easy to install and maintain, and will likely cost a fraction of your conventional phone service. Businesses making the switch to VoIP technology are reporting anywhere between 30 – 70% cost savings over the old service.

3.      Can VoIP services be deployed over the existing telecommunication infrastructure?

While it is possible to use analog adapters with your existing phone equipment, it is not a recommended practice. This makes the network more complicated and more likely for issues to occur.

The equipment needed for VoIP communications is minimal, all you need computer, VoIP software, and a headset, and you are ready to go. This streamlined network is very easy to maintain.

4.      What is the Call Quality like with VoIP Services?

Many people expect a decline in quality when switching to VoIP services, but the call quality is often improved over a VoIP network, especially for long distance calls.

With the right cabling and network configuration you will be able to send and receive top quality VoIP calls anywhere in the world.

If you find your VoIP call quality lacking, you can try:

  • Upgrading ethernet cables to CAT6
  • Getting a new headset
  • Monitor the traffic in your network
  • Get a VoIP specialized router
  • Ensure you have sufficient bandwidth

5.      How much Bandwidth is needed for VoIP Communications?

While there is no specific minimum bandwidth requirement for VoIP communications, the amount of bandwidth available on your network will be directly related to call quality and call volume.

The more bandwidth in your network, the more high quality calls you will be able to partake in. For businesses that are switching to a VoIP network, a fast and reliable internet connection is highly recommended.

VoIP capabilities can also be affected by QoS (Quality of Service).

6.      How does QoS (Quality of Service) affect VoIP?

Making sure the QoS is set on your router can help improve the capacity of your VoIP network.

QoS settings can help ensure priority is being given to the most important applications in the network, such as VoIP calling.

7.      How can VoIP services help my business?

There are all kinds of advantages VoIP telecommunication services can offer your business. A lot of companies are transitioning several business operations to the cloud, and telecommunications is no exception.

Some of the major benefits of VoIP services for businesses, may be:

  • Improved employee productivity
    • Time saver
    • Workload management
    • Remote connectivity
  • Multifunctionality
    • Instant messaging
    • Email
    • Teleconferencing and videoconferencing
    • Call forwarding
    • Voicemail
  • Integrated customer relations management
  • Call recording to improve quality
  • Security – encrypted data protection
  • Portability

Cost effective telecommunication solution

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